Complete Absence Management is formed of 3 key components:

1. Centralised 24/7 absence registration service

When an employee is absent from work, their initial point of contact is Absencecare’s Absence Support Centre (rather than their employer). Our experienced absence call handlers gather all relevant data, using either a standard script or one customised to our clients’ policy, and record it in the Absence Manager database.

By asking Absencecare to handle the absence registration process:

• HR and line managers free themselves from absence-related administration
• Data collected is complete and consistent, which is crucial for accurate and meaningful reporting
• Employees benefit from being able to register absence at any time, day or night

2. Absence tracking and management reports

Through the use of Absencecare’s web-based technology and automated reporting, managers are kept updated with information on employees that are absent and any resulting actions or responsibilities that they have in accordance with the organisation’s absence policy.

Report types, frequency and recipients are established as part of implementation, ensuring that all parts of the organisation receive the information they need to manage absence at the right time.

Alerts and reports can be sent to HR and managers as either emails or texts and can be set up to run at pre-defined times of the day.

The reports are also designed to facilitate absence scoring methodologies such as the Bradford Factor.

3. Early intervention and seamless integration with Occupational Health

Absencecare integrates with existing Occupational Health (OH) provision to achieve more effective resolution of absence cases.

The Absence Management service provides crucial support to OH, by enabling the immediate referral to OH of any employee that misses work due to a potential long-term illness. Day-1 referral is automated using technology and ensures that employees get the fastest possible access to medical treatment. This streamlined process leads to measurable improvements in the effectiveness of Occupational Health interventions and consistently leads to faster return to work results for sick employees.

For organisations without an existing OH provider, Absencecare is able to arrange express appointments via its national network of Occupational Health partners (see Occupational Health services).